Richard helps organisations grow customer loyalty. Because commercially it makes sense.
Many organisations understand that it's important to grow loyalty, but don't know where to start.
Richard helps charities, membership organisations and social enterprises put in place the relevant tools and approaches to grow loyalty, giving quick wins and longer term solutions.
Richard was the Director for the Commission on the Donor Experience, he has held senior positions at RSPB, Scope and The Children's Society and was a trustee for three charitable organisations. He's also a member of the UK's IOF Supporter Experience Project.